Introduction: Our Commitment to Your Privacy
Welcome to Bantu Stream Connect ("we", "us", "our"). We are a South African–built digital streaming and creator empowerment platform dedicated to uplifting African storytellers, artists, and innovators.
To provide a high-quality entertainment and creator ecosystem, we must collect and process certain information about you.
We are committed to:
- Protecting your privacy
- Being transparent about how your data is used
- Giving you meaningful control over your information
This Privacy Policy explains what data we collect, how we use it, how it's protected, and the rights you have as a user.
Information We Collect
We collect information in three ways:
(A) Information You Provide Directly
Account Information
- Full name
- Email address
- Phone number
- Encrypted password
- Date of birth (used for age verification)
Payment Information
If you subscribe, rent, purchase, or tip creators:
- Transaction details
- Payment confirmation data
(We do not store your full credit/debit card number. Payments are handled by secure third-party processors such as Stripe, Paystack, or mobile money partners.)
Creator Payout Information
For creators receiving revenue:
- Bank account or mobile money details
- Tax documents (if legally required)
Support Information
- Emails, support tickets, and communication logs
(B) Information Collected Automatically (Usage Data)
Device & Connection Information
- Device type and model
- Device ID
- Operating system and version
- Browser type
- IP address
- Mobile network provider
- Crash reports and diagnostic data
Usage & Interaction Data
- Videos watched
- Time spent watching
- Search queries
- Playback actions (pause, rewind, skip)
- Likes, comments, shares, follows
- Viewing patterns and recommendations clicked
- Real-time performance data (buffering, bitrate, quality)
General Location Information
- Region/country inferred from IP
- Only collects precise GPS location if you explicitly opt in
(C) Information From Third Parties
- Payment processors (to confirm transactions)
- Authentication providers (if you sign in using Google, Apple, etc.)
- Advertising partners (for ad-supported content tiers)
- Analytics services (Firebase, Google Analytics)
How We Use Your Information
| Category | Purpose of Use |
|---|---|
| Service Operations | Account creation & verification; subscription processing; streaming delivery; saving preferences. |
| Personalization | Content suggestions based on your activity, preferences, and engagement patterns. |
| Monetization & Payouts | Creator revenue calculations; distributing the 90/10 split; processing viewer tips. |
| Security & Safety | Fraud prevention; detecting abuse; enforcing Terms of Service; protecting intellectual property. |
| Product Improvement | Fixing bugs; monitoring performance; optimizing load time; improving quality. |
| Marketing & Communication | Service updates; announcements; relevant content recommendations; optional promotional messages (you may opt out). |
We never sell your personal data.
Data Storage & Security
A. Where We Store Data
Your information is stored on secure cloud servers located in:
- South Africa
- And/or GDPR-compliant international data centers
We use distributed infrastructure to ensure uptime, performance, and resilience.
B. How We Protect Your Data
We use industry-standard security controls, including:
- Encryption in transit (SSL/TLS)
- Encryption at rest (AES-256)
- Role-based access controls (RBAC)
- Multi-factor authentication for internal systems
- Routine security audits and penetration tests
When We Share Your Information
We never sell your data.
We share information only under the following circumstances:
A. With Creators (Limited & Anonymized Data Only)
Creators may receive:
- Total view counts
- Engagement statistics
- Anonymous demographic summaries (e.g., "viewers from South Africa")
We do not share:
- Phone number
- Password
- Private account details
B. With Trusted Third-Party Service Providers
Including:
- Payment processors
- Analytics tools (e.g., Firebase)
- Cloud storage & hosting providers
- Advertising partners (for ad-supported streaming tiers)
Advertising partners may receive:
- Device identifiers (IDFA / Ad ID)
- Anonymous interaction metrics
You can opt out of targeted advertising in your device settings.
C. For Legal Reasons
We may disclose information if required by:
- Subpoena
- Court order
- Government mandate
- To protect the rights and safety of our users or platform
Your Rights and Choices
Depending on your location (GDPR, POPIA, CCPA), you may have the following rights:
✓ Right to Access
Request a copy of the personal information we hold about you.
✓ Right to Correction
Fix incorrect or incomplete information.
✓ Right to Deletion
Request account and data deletion (with legal/financial record exceptions).
✓ Right to Restrict or Object to Processing
Control how your data is processed.
Opt-Out Options
You can opt out of:
- Marketing emails
- Targeted advertising
- GPS location access
- Certain analytics tools
Most controls are available in Account Settings.
Cookies & Tracking Technologies
We use cookies, SDKs, and similar technologies for:
Essential Functions
- Staying logged in
- Saving preferences (e.g., volume, theme)
- Stable video playback
Analytics
- Performance monitoring
- Crash detection
- Measuring usage trends
Advertising (Where Applicable)
- Showing relevant ads
- Frequency capping
- Measuring ad performance
You can manage cookies in your browser or device settings. Disabling essential cookies may affect streaming functionality.
Changes to This Policy
We may update this Privacy Policy to reflect:
- New features
- Legal requirements
- Security improvements
We will notify you through:
- In-app notices
- Email alerts (if appropriate)
- Updated "Last Updated" date
Contact Us
If you have questions or want to exercise your rights:
Privacy & Data Requests
General Support
Registered Company Address
Buchu Crescent, Riverside View,
Fourways 2069
Johannesburg, South Africa